FAQ
about Us
Welcome to our global fashion leader. We’re an online store selling high-end products from renowned brands. We strive to connect customers around the world with quality luxury goods at affordable prices. We’ve always been committed to providing this service to all our customers and will continue to do so. Visit our store page now and enjoy shopping!
Is it safe to shop in our store?
We provide order tracking number immediately after ordering. In addition, our privacy policy ensures that all your personal information is safe and secure on our website.
Do your products come with a warranty? How long is the warranty period?
We offer a two-year warranty.
If you have any questions about your order, please contact us here and provide your order number and the email address you used to place your order. Our consultants will assist you as quickly as possible.
Could you please send me a photo of the model you want?
Yes, you can request more product images and videos by sending us a link, picture or full name of the product via email or WhatsApp.
Do you restock items marked «Out of stock»?
Yes, we do restock out-of-stock items. Please continue to monitor our website for updates. You can also subscribe to our newsletter to be notified of new arrivals and restocks.
Can I get a discount coupon?
Yes, you can get seasonal discount coupons. Subscribe to our email newsletter to be notified of any upcoming discounts.
Do you deliver to my country?
Yes, we offer worldwide shipping.
Payment
What payment methods do you accept?
Payments by VISA, Mastercard, Western Union, American Express, Zelle, Crypto and other secure payment methods. We also accept bank transfers and wire transfers. For more information, please contact our customer support team here.
Quelle est la demande de VISA / Mastercard?
Il s’agit d’une carte VISA ou Mastercard.
What should I do if my credit card payment was incorrect?
If an error occurs while checking out with a credit card, you can return to place a new order and cancel the unsuccessful payment. You can also contact your credit card company to confirm that your card is in good standing. If you have tried multiple times and still haven’t been successful, please contact us for assistance.
Will I be notified of the payment outcome?
Every customer who has paid will receive an email notification of the payment result (please ensure your email address is valid). We usually notify you of the payment result within 24 hours of payment. If the payment is successful, we will inform you of the processing and shipping date. If the payment fails, we will inform you of the reason and provide assistance in taking appropriate measures to proceed with the payment.
Shopping
We serve hundreds of thousands of customers every year. We offer guaranteed free shipping and world-class customer support. At our store, every order undergoes rigorous quality control and is manually reviewed at every step of the packaging process. Our customer database provides peace of mind for your shopping experience.
Combien de temps faut-il pour préparer la montre d'un navire ?
Il nous faut 24 à 48 heures pour préparer le produit pour l’expédition.
Combien de temps dure le délai de livraison ?
L’expédition prend 5 à 10 jours ouvrables.
Que faire si mon colis est retenu à la douane ?
Si votre colis est retenu à la douane, nous le récupérerons à la douane. Nous vous enverrons de nouveaux produits dès que possible ! Cependant, c’est un cas très rare.
Pourquoi je ne reçois toujours pas mon numéro de suivi après quelques jours ?
Le réapprovisionnement et l’expédition de certains articles peuvent prendre un certain temps. Si le réapprovisionnement est rapide, nous ne vous en informerons pas et expédierons dès que le réapprovisionnement sera terminé. Il arrive qu’un article soit en rupture de stock après la commande ; nous vous en informerons et vous proposerons un remplacement ou un remboursement.